Privacy Policy

1. Introduction

Jam Permata ("we", "us", "our") operates a watch repair workshop at 12-A, Lorong Ampang, 50450 Kuala Lumpur, Malaysia. This Privacy Policy describes how we collect, use, and protect personal information that you provide to us when contacting us or using this website.

We take the privacy of our clients seriously. The information you share with us is held with care and used only for the purposes described in this document. If you have any questions about how your data is handled, you are welcome to contact us at [email protected].

This policy applies to personal information collected through our website at jampermada.biz and through direct contact via telephone, email, or in person at our workshop.

2. Information We Collect

We collect only the information necessary to communicate with you about your watch and any services you have requested or enquired about. This may include:

• Your name, so we can address correspondence correctly and identify your watch in our records
• Your email address, used to send updates about your service, our written reports, and replies to your enquiries
• Your telephone number, if provided, to discuss service details or notify you when your watch is ready for collection
• Details about the watch you bring in — make, model, apparent age, and the issue described — to document the service record
• Technical data collected automatically when you visit our website, such as browser type, device type, and general location, through standard server logs and analytics tools

Legal basis for processing. We process your personal information on the basis of (a) your consent, where you have provided it; (b) the performance of a contract, where we have accepted a watch for service; and (c) our legitimate interest in communicating clearly with clients and maintaining accurate workshop records.

Retention. Client contact details are retained for up to three years from the date of last contact or last service, after which they are securely deleted. Workshop records relating to a specific service are kept for five years to support any future enquiries about past work.

3. How We Use Your Information

Information you provide is used for the following purposes:

• Responding to your enquiry about a watch service
• Communicating with you about the status or findings of your service
• Issuing written condition reports and service summaries
• Maintaining an accurate record of work completed for each watch
• Improving our website based on aggregated, anonymised usage data

We do not use your contact details for marketing communications unless you have explicitly agreed to receive them. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Where we use third-party services (such as website analytics), these are selected for their respect of data privacy. We do not pass your name, email address, or telephone number to any third-party service without your knowledge.

4. Data Protection Measures

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These include:

• Access to client records is restricted to workshop staff directly involved in service delivery
• Electronic communications containing personal data are sent over encrypted connections where available
• Paper records are stored in a physically secured location within the workshop
• In the event of a data breach affecting your personal information, we will notify you and the relevant authority within a reasonable timeframe, as required by applicable law

No method of data transmission over the internet is entirely secure. While we take care to protect your information, we cannot warrant absolute security of data transmitted electronically.

5. Cookies

Our website uses cookies to support basic functionality and, where you consent, to collect anonymised usage data that helps us understand how visitors navigate the site. We do not use cookies to identify you personally.

For detailed information about the cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to personal data we hold about you:

• Right of access. You may request a copy of the personal data we hold about you.
• Right of correction. You may ask us to correct any personal data that is inaccurate or incomplete.
• Right to limit processing. You may request that we cease using your data for purposes beyond those strictly necessary for the service you have engaged.
• Right to withdraw consent. Where we process your data based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
• Right to lodge a complaint. If you believe your data rights have not been respected, you may raise a concern with the Department of Personal Data Protection Malaysia (JPDP).

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving your request.

7. Third-Party Links

Our website may contain links to external sites for reference. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information. The presence of a link does not constitute an endorsement.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted personal data to us, please contact us and we will take appropriate steps to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Continued use of our website or services after changes are published constitutes acceptance of the updated policy.